Frequently Asked Questions
Help with Shopify store configuration.
Locations
Order fulfillment requests are not going to the desired location:
- Check the location has shipping rates defined for the order's destination.
- Check that another location hasn't been given shipping order routing priority.
- Check the location has product inventory allocated for all products being ordered.
More detail about setting up your location fulfillments in Shopify.
Products
SKU matching:
The Shopify app expects products contained in the fulfillment order to have matching products for the client partner in Consignly, matching Shopify SKUs with Consignly product codes. This match can be case insensitive, but otherwise must be an exact match e.g. widget001 can be matched with WIDGET001.
Inventory management:
Inventory management functionality is coming soon.
Shipping Notifications
Automatic shipping notifications are not being sent to the customer:
Missing or incomplete tracking details for Consignly consignments are the most likely cause of missing shipping notifications.
Tracking details should be added to a consignment in Consignly before updating its status to In Transit, or other subsequent statuses. If tracking details are added after the status has been updated, there's a possibility that the Shopify order will have been updated before the optional tracking details were made available.
If a tracking url is not provided with the tracking number in Consignly, then Shopify only sends notifications when the carrier name provided is an exact match to one of the Shopify supported tracking companies. Using a carrier name which exactly matches a name used by Shopify should resolve the issue.